Privacy Policy
Insight Capacity
Effective Date: Feb 2026
Insight Capacity is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
This Privacy Policy outlines how we collect, use, disclose, and store your personal and health information when you engage with our services.
What Information We Collect
We may collect the following types of information:
Personal Information
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Full name, date of birth, contact details
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Address and emergency contact information
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NDIS number and plan details
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Health and Clinical Information
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Medical history and diagnoses
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Functional capacity and assessment information
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Reports from other healthcare professionals
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Administrative Information
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Referral details
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Appointment history and service records
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Payment and invoicing details
How We Collect Information
We collect information through:
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Direct communication with you (e.g. phone, email, telehealth sessions)
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Referral forms and supporting documentation
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Third parties, including support coordinators, healthcare providers, and family members (with your consent)
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Online forms submitted via our website
Why We Collect Your Information
Your information is collected to:
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Deliver occupational therapy assessments and NDIS reports
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Conduct telehealth consultations
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Communicate with you and relevant stakeholders
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Meet legal and regulatory requirements
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Manage billing and administrative processes
Storage and Security of Information
Insight Capacity takes reasonable steps to ensure your information is secure and protected from misuse, interference, loss, unauthorised access, modification, or disclosure.
All client information is securely stored using Splose, a secure, cloud-based practice management system designed for healthcare providers.
We also implement:
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Secure password-protected systems
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Encrypted data storage where applicable
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Restricted access to authorised personnel only
Disclosure of Information
We may disclose your information to:
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Healthcare professionals involved in your care
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NDIS representatives and the National Disability Insurance Agency
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Support coordinators or case managers
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Third parties where required by law
We will only share information with your consent unless legally required to do otherwise.
Access and Correction
You have the right to:
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Request access to your personal information
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Request correction of inaccurate or incomplete information
Requests can be made by contacting us using the details below.
Website and Cookies
Our website may collect limited information such as IP address, browser type, and pages visited to improve user experience.
We may use cookies to enhance website functionality. You can disable cookies via your browser settings.
Retention of Information
We retain your information only for as long as required to:
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Provide services
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Comply with legal and professional obligations
Complaints
If you have concerns about how your information is handled, please contact us.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Contact Us
Insight Capacity
Email: info@insightcapacity.com
Updates to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.